Return, Refund & Cancellation Policy

You can cancel your order any time before it is dispatched by contacting us with your order number. Once an order has been handed to the courier, it can no longer be cancelled, but you may request a return after delivery as described below.

If your item is not quite right, you can request a return within 7 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging.

Email us at info.lunchiva@gmail.com or call +91 7096802793 with your order number and the reason for the return. We will guide you through the next steps and, where applicable, arrange a pickup.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or a full refund, including any shipping charges.

Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds are processed within 5–7 business days.

For online (Razorpay) payments, refunds are credited back to your original payment method. For Cash on Delivery orders, refunds are made via bank transfer or UPI to details you provide.

• Items that have been used, washed, or damaged after delivery.
• Requests made more than 7 days after delivery.
• Items without their original packaging or missing parts not due to our error.

For any return or refund query, reach us at: Lunchiva, 417, tulsi arcade, sudama chowk, mota varachha, surat, gujarat - 394101. Email: info.lunchiva@gmail.com · Phone: +91 7096802793.