Privacy Policy

This Privacy Policy explains how Lunchiva ("we", "us", "our"), operating the website Lunchiva., handles the personal information you share with us when you browse our store, create an account, or place an order. By using our website you agree to the practices described here.

We collect only what we need to process your orders and support you:

• Contact details — your name, email address, and phone number.
• Delivery details — the shipping address you provide at checkout.
• Order details — the products you buy, order value, and order history.
• Account details — if you create an account, your login email and a securely hashed password.
• Payment information is collected and processed directly by our payment partner (Razorpay). We do not see or store your full card, UPI, or bank details on our servers.

• To process, pack, and deliver your orders.
• To send order confirmations and status updates (confirmed, shipped, delivered) by email.
• To respond to your questions and provide customer support.
• To prevent fraud and keep the store secure.
• To meet our legal, tax, and accounting obligations.

We do not sell or rent your personal information. We share it only with trusted service providers who help us run the store, and only as needed:

• Courier and logistics partners — to deliver your order.
• Razorpay — to securely process online payments.
• Our email service provider — to send transactional emails.
• Government authorities — where required by law.

We use essential cookies to keep you signed in and to remember your cart. These are required for the store to function. We do not use cookies to build advertising profiles.

We take reasonable technical and organisational measures to protect your data. Passwords are stored using industry-standard hashing. We retain order information for as long as needed to fulfil your order and to comply with legal and tax requirements.

You can ask us to access, correct, or delete your personal information, or to close your account. To make a request, contact us using the details below and we will respond within a reasonable time.

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

For any privacy questions, reach out to: Lunchiva, 417, tulsi arcade, sudama chowk, mota varachha, surat, gujarat - 394101. Email: info.lunchiva@gmail.com · Phone: +91 7096802793.