Privacy Policy

This Privacy Policy explains how Lunchiva. A brand of Shipease ("we", "us", "our"), operating the website Lunchiva., handles personal information when you browse our store, create an account, place an order, or interact with our advertisements. By using our website you agree to the practices described here.

You may give us information directly when you create an account, place an order, contact support, or fill in a form. This typically includes:

• Contact details — your name, email address, and phone number.
• Delivery and billing details — the shipping and billing address you provide at checkout.
• Order details — the products you buy, order value, payment method type (for example, UPI or COD), and order history.
• Account details — if you create an account, your login email and a securely hashed password.
• Payment information is collected and processed directly by our payment partner (Razorpay). We do not see or store your full card, UPI PIN, or bank details on our servers.

When you visit or use our website, we and our advertising or analytics partners may automatically collect limited technical and activity information. This can include:

• Your IP address and approximate location derived from it.
• Browser, device, and operating-system information.
• Pages and products you view.
• Cart activity, such as adding or removing items.
• Checkout activity, such as starting checkout.
• Purchase and conversion activity, such as completing an order.
• Cookies, pixels, and similar identifiers that help recognise your browser or device over time.

• To process, pack, and deliver your orders.
• To send order confirmations and status updates (confirmed, shipped, delivered) by email.
• To respond to your questions and provide customer support.
• To prevent fraud and keep the store secure.
• To meet our legal, tax, and accounting obligations.
• To understand how people use our website.
• To measure advertising performance and whether an advertisement led to a useful action, such as viewing a product, adding it to the cart, starting checkout, or completing a purchase.
• To create audiences and show more relevant advertisements, including remarketing to people who have visited our website.

We may use third-party advertising and analytics services, including Meta Business Tools such as the Meta Pixel (which runs in your browser) and Meta's Conversions API (which can send similar events from our servers). These tools help Lunchiva. understand website usage, measure how well our advertisements work, show more relevant ads on platforms such as Facebook and Instagram, create remarketing audiences, and understand whether an advertisement resulted in a purchase.

Limited website activity and related data may be shared with advertising and analytics partners such as Meta Platforms, Inc. for these purposes. Depending on the tool, this may include automatically collected information (such as IP address, device or cookie identifiers, and pages or products viewed) and, where relevant to measuring a purchase or other conversion, limited order-related details. Contact details such as email or phone number may be sent in a hashed or otherwise restricted form so partners can match events more accurately. We do not share your full card, UPI, or bank details with advertising platforms.

These providers process information according to their own privacy policies and settings. You can read more about how Meta uses data in its privacy policy and advertising settings.

We do not sell or rent your personal information. We share it with trusted service providers who help us run the store, and only as needed for the purposes described in this policy:

• Courier and logistics partners — to deliver your order.
• Razorpay — to securely process online payments.
• Our email service provider — to send transactional emails.
• Advertising and analytics partners, including Meta Platforms, Inc. — to measure website and ad performance, understand conversions, and help us show more relevant advertisements.
• Government authorities — where required by law.

We use cookies and similar technologies for essential store functions, such as keeping you signed in and remembering your cart. These necessary cookies are always on because the store cannot work without them.

We and our partners may also use cookies, pixels, and similar technologies for analytics, conversion measurement, ad performance measurement, remarketing, and creating advertising audiences. Those optional cookies are used only if you accept them in the cookie banner or Cookie settings.

This can involve recognising your browser or device when you visit our website and when you later see advertisements on other sites or apps, including Facebook and Instagram.

You can accept, reject, or change optional analytics and advertising cookies at any time using the cookie banner or Cookie settings in the website footer. Closing the banner keeps only necessary cookies on.

You can also often control cookies and similar tracking through your browser settings (for example, by blocking or deleting cookies) and through privacy or advertising settings on your phone or computer. Blocking some cookies may affect how the store works, such as staying signed in or keeping items in your cart.

Advertising platforms such as Meta also provide their own ad preference and privacy tools, which you can use to limit or manage how ads are shown to you. Those tools are operated by the platform, not by us.

If you have a privacy request about information we hold, contact us using the details below. We will help as reasonably possible.

We take reasonable technical and organisational measures to protect your data. Passwords are stored using industry-standard hashing. We retain order information for as long as needed to fulfil your order and to comply with legal and tax requirements.

You can ask us to access, correct, or delete your personal information, or to close your account. To make a request, contact us using the details below and we will respond within a reasonable time.

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

For any privacy questions, reach out to: Lunchiva. A brand of Shipease, Prime arcade, Near Raghuveer Shoppers, Mota Varachha, Surat, Gujarat 394101. Email: info.lunchiva@gmail.com · Phone: +91 70968 02793.